Billing vs invoicing: what UK small businesses need to know
Learn the difference between billing and invoicing, including when to send both and some tips to manage payments.
For UK businesses selling across borders, global payment processing is the infrastructure that turns an international sale into real revenue, but payment methods, currencies, fees and settlement times can quickly become harder to manage across markets.
In this guide, we've explained how global payment processing works, what it costs, what risks to manage, and what to look for when choosing your setup.
We've also explained how Wise Business can help UK businesses manage international revenue, supplier payments and currency conversion in one multi-currency account.
| Key point | What it means for UK businesses |
|---|---|
| Global payment processing helps businesses accept and send payments across borders. | It can support international sales, supplier payments, contractor payments and multi-currency settlement. |
| The payment chain can involve several parties. | Gateways, processors, acquirers, issuers, card networks, banks and payment networks may all play a role. |
| Cross-border payments can carry layered costs. | Businesses should consider transaction fees, interchange fees, FX markups, chargeback costs, withdrawal costs and intermediary bank fees. |
| The right setup depends on your operating model. | Your markets, currencies, customer payment preferences, integrations, settlement needs and compliance requirements all matter. |
| UK businesses need to factor in regulation and security standards. | Depending on the provider and payment method, the Payment Services Regulations 2017 and PCI DSS standards may be relevant. |
| Wise Business can help with multi-currency business payments. | Wise Business lets eligible UK businesses hold, send and receive money in multiple currencies. All conversions are done at the mid-market rate with low, transparent fees. |
*Disclaimer: The UK Wise Business pricing structure is changing with effect from 26/11/2025 date. Receiving money, direct debits and getting paid features are not available with the Essential Plan which you can open for free. Pay a one-time set up fee of £50 to unlock Advanced features including account details to receive payments in 22+ currencies or 8+ currencies for non-swift payments. You’ll also get access to our invoice generating tool, payment links, QR codes and the ability to set up direct debits all within one account. Please check our website for the latest pricing information.
Global payment processing is the system that enables businesses to accept and send payments across international borders.
It covers everything that happens between a customer pressing “pay” and the money landing in your account, including authorisation, fraud checks, currency conversion, settlement and reconciliation.
For UK businesses, global payment processing can include:
A global payment gateway is the front-end technology that captures payment details at checkout. A payment processor routes and authorises the payment. A merchant account or acquiring provider receives funds on your behalf.
Together, these tools form the foundation of most international e-commerce and online payment setups.
Every international card payment passes through a series of steps before funds reach your business account.
For bank transfers, the process uses payment networks rather than card networks. The European Commission currently says that SEPA establishes uniform standards, rules and conditions for euro transactions, allowing them to be processed as easily, safely and efficiently as operations within national markets.1
Payments in other currencies, or to countries outside SEPA, are often sent via SWIFT, a global messaging network that enables international financial transaction messages.2
Each step may involve fees or currency conversion, which is why the true cost of a cross-border payment can exceed the headline rate.
For more information, read our Guide to the Cross-border Payment Process Flow
The payment gateway is the technology layer that captures, encrypts and sends payment data. For online businesses, this is the checkout integration on your website, app or platform.
The payment processor handles communication between the gateway, card networks and banks. It authorises transactions and coordinates settlement.
The acquirer is the bank or financial institution that holds your merchant account and receives funds for your business. The acquirer takes on processing risk and charges acquiring fees.
The issuing bank is the customer’s bank. It approves or declines the transaction and releases funds if the payment is authorised.
Card networks, such as Visa and Mastercard, set rules and fee structures for card transactions. They connect acquirers and issuers and help move transaction messages through the system.
For bank transfers, payment systems such as SEPA, Faster Payments, Bacs, CHAPS, and SWIFT may be involved depending on the currency, destination and type of payment.
Different countries have different payment preferences. Offering the right methods in each market can improve conversion rates and reduce abandoned checkouts.
Cards are widely accepted for international e-commerce. In the UK, there were 31.4 billion debit and credit card transactions in 2024, totalling just over £1 trillion in value.3
International card payments are convenient, but they may carry higher fees when the card is issued outside your region.
Apple Pay and Google Pay offer fast checkout experiences. In 2024, 57% of UK adults used mobile wallets.4 Wallet payments usually run on existing card rails, so fees are often similar to card payments.
Bank transfers are common for B2B transactions. SEPA is used for euro payments across Europe, while SWIFT is often used for international payments outside local payment systems.
For more information, read our Guide to B2B Cross-border Payments
In some markets, local payment methods are essential. For example, Embed currently describes iDEAL as the most widely used payment method in the Netherlands,5 while SEPA Direct Debit is described as the standard solution for recurring payments and unscheduled charges across Europe.6
Providing local options in key markets can make checkout easier for customers and reduce lost sales. For more details, see the global payment methods guide for UK businesses.
Buy now, pay later providers such as Klarna let customers spread payments over time. This can improve conversion rates for higher-value purchases, but usually comes with merchant fees.
| Advantage | Summary |
|---|---|
| Access to more customers | International payment processing lets UK businesses sell to customers in other countries without relying on manual bank transfers or offline payment arrangements. |
| Better checkout experience | Customers are more likely to complete a purchase when they can pay using familiar methods and currencies. |
| Improved supplier and contractor payments | A global payment setup can also help you pay overseas suppliers, contractors and partners more efficiently. |
| Multi-currency cash flow management | If your business earns and spends in the same currency, holding foreign currency balances can reduce unnecessary conversions. |
| Fraud and security tools | Many global payment providers include fraud screening, 3D Secure, tokenisation, encryption and dispute management tools. |
| Global payment processing fees and costs | Global payment costs are layered. The main fees to understand include: |
| Transaction fees | These are charged by your payment processor, usually as a percentage of the transaction plus a fixed fee. |
When a customer’s card is issued outside your region, higher interchange fees may apply. After Brexit, Visa and Mastercard raised card-not-present cross-border interchange fees for UK-to-EEA transactions to 1.15% for debit cards and 1.5% for credit cards, compared with previous rates of 0.2% and 0.3%.7
The Payment Systems Regulator currently says it carried out a consultation into a potential two-stage price cap remedy, but given ongoing litigation relating to its powers to impose a price cap, it has decided not to proceed with work on an interim cap and is focusing on how best to assess the level for a longer-term price cap.7
If your provider converts currency, it may apply a markup over the mid-market exchange rate. This markup is often built into the exchange rate rather than shown as a separate fee.
Compare the exchange rate offered with the mid-market exchange rate to understand the real cost.
If a customer disputes a card payment and the dispute is upheld, you may need to refund the transaction and pay a chargeback fee.
For SWIFT payments, correspondent banks may deduct fees before the payment reaches the recipient. This can mean your supplier receives less than you sent.
Settlement timing is not a fee, but it affects cash flow. Swift currently says 75% of Swift payments reach destination banks within 10 minutes.8
The European Central Bank currently says SEPA instant credit transfers make funds available in a payee’s account within ten seconds.9
Exchange rates move constantly. If you receive revenue in one currency and pay costs in another, your margins can change between sale and settlement.
FX markups, cross-border charges, and intermediary bank fees can make the true cost hard to see.
Cross-border payments can carry a higher dispute risk due to fraud, delivery issues, misunderstandings, language barriers, or unfamiliar local payment expectations.
A setup that works well in the UK may not work equally well in Germany, the Netherlands, the US, Australia, or Japan. Customers may expect different payment methods in each market.
International customers may need local language support, clear refund terms, and customer service that works across time zones.
Businesses must ensure their providers meet relevant UK and international regulatory and security standards.
| Method | Summary |
|---|---|
| PCI DSS | The Payment Card Industry Data Security Standard provides a baseline of technical and operational requirements designed to protect payment account data. Its intended audience includes entities that store, process, or transmit cardholder data or sensitive authentication data, or could impact the security of the cardholder data environment.10 |
| Payment Services Regulations 2017 | The FCA currently says that most payment service providers are required to be either authorised or registered by the FCA under the Payment Services Regulations 2017.11 Before choosing a provider, check its FCA registration status. |
| Strong Customer Authentication | Visa currently says Strong Customer Authentication applies to the European Economic Area and the United Kingdom, and may require banks to ask for a combination of two forms of identification at checkout.12 This can reduce fraud but may add checkout friction if implemented poorly. |
| AML and sanctions checks | Payment providers screen international payments for anti-money laundering and sanctions risks. Incomplete beneficiary information can lead to delays or rejected payments. |
| Fraud prevention | Cross-border card-not-present fraud is a key risk for online businesses. Look for providers with fraud detection, risk scoring, 3D Secure support, and chargeback management. |
| Action | Summary |
|---|---|
| Match payment methods to your markets | Research how customers prefer to pay in each target country. Cards and wallets may work well in many markets, while local methods may be essential elsewhere. |
| Compare total cost | Look beyond the headline transaction fee. Include FX markups, interchange, cross-border fees, chargebacks, withdrawal costs, and settlement timing. |
| Check supported currencies | If you collect revenue in US dollars (USD), EUR, or Australian dollars (AUD), consider holding those currencies rather than automatically converting them into British pounds (GBP). |
| Review integration options | Check whether the provider works with your e-commerce platform, subscription billing tool, marketplace, accounting software, or ERP. |
| Assess customer support | For international businesses, customer support across time zones and languages can be important, especially when payments fail or disputes arise. |
| Verify regulatory standing | Use providers authorised or registered with the FCA in the UK. If you operate in other markets, check the local licensing requirements as well. |
| Consider scalability | Choose a setup that can handle future growth, more currencies, additional countries, and higher transaction volumes. |
| Business payment services | For a broader overview, see our guide to business payment services. |
Wise Business is a multi-currency account built for UK businesses that send, receive, and manage money in multiple currencies.
With Wise Business, you can:
Make the wise choice when selecting a business account for all your domestic and global needs.
Be Smart, Get Wise.
*Disclaimer: The UK Wise Business pricing structure is changing with effect from 26/11/2025 date. Receiving money, direct debits and getting paid features are not available with the Essential Plan which you can open for free. Pay a one-time set up fee of £50 to unlock Advanced features including account details to receive payments in 22+ currencies or 8+ currencies for non-swift payments. You’ll also get access to our invoice generating tool, payment links, QR codes and the ability to set up direct debits all within one account. Please check our website for the latest pricing information.
Yes. Many global payment processors and multi-currency accounts are designed for small and medium-sized businesses. The right choice depends on transaction volume, markets, currencies, and integration needs.
Sources:
Sources last checked on 29 May 2026
*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.
This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.
We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.
Learn the difference between billing and invoicing, including when to send both and some tips to manage payments.
Learn how to keep track of invoices and payments, including powerful tools and common mistakes.
Read this roundup of the best multi-currency invoicing software in 2026 for UK businesses, including Xero, QuickBooks, Sage, FreeAgent and more.
Learn a few quick tips to improve and maintain accounting accuracy, from choosing the right software, managing FX and more.
An essential guide to sending bulk payments internationally as a UK business, including best providers, fees, and steps to send your first bulk transfer.
Learn how invoicing management works, how to optimise it, and how Wise Business can help you streamline international payments.