All you need to know about Singapore Airlines Inflight WiFi: Routes, how to connect, and more

Staying connected while flying isn’t just a nice to have anymore, it’s something many travellers count on. Whether you’re catching up on emails, chatting with family, or streaming your favourite show, having inflight WiFi can make your journey smoother, more productive, and more enjoyable.

In this article, we’ll walk you through everything you need to know about Singapore Airlines inflight WiFi, including which routes offer it, how to connect once you’re onboard, and what to expect in terms of access and speed. We'll also introduce to you Wise that can help you save on international transfers with it's low, transparent fees and mid-market exchange rates.

Do Singapore Airlines flights have WiFi?

Singapore Airlines does offer WiFi as part of their in-flight services. The great news is that most customers have the opportunity to access it for free on at least one device, provided it’s available on their flight.

With Singapore Airlines, access to WiFi is dependent on the aircraft, rather than the route.

• Passengers flying on a Boeing 737-800 NG won’t have any access to WiFi
• Passengers on A380 and A350-900 Medium Haul aircraft and some B777-300ER aircraft have no connectivity while flying over Indian, Iranian and Turkish airspace
• All other planes have connectivity, except over Cuba, Paraguay, Syria, Turkey, Israel, Lebanon, India and North Korea

The country restrictions are only in place due to local regulations, as airlines are unable to offer WiFi services while flying over countries where they're not authorised to do so.

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What can I access with Singapore Airlines WiFi?

There are some limits to what you can and can’t do on the Singapore Airlines in-flight WiFi.¹

Does Singapore Airlines have free WiFi?

Singapore Airlines offers free Wi-Fi to certain customers flying on eligible aircraft.¹

• Customers flying in Suites Class, First Class and Business Class, as well as PPS and supplementary card holders, have automatic access to complimentary Wifi.
• Customers flying in Premium Economy Class and Economy Class who are KrisFlyer members have complimentary access, as long as their KrisFlyer number was added to the booking at the check-in counter, or online via “Manage Booking” at least an hour before the flight.

If you’re flying Premium Economy Class or Economy Class and aren’t a KrisFlyer member already, you can gain access to free WiFi by signing up for an account. This can even be done during the flight:

1. Connect to KrisWorld
2. Go to the sign-up website
3. Select “Join KrisFlyer”
4. Complete the online form
5. Receive a WiFi code instantly to use on your flight

How much is WiFi on Singapore Airlines?

The cost of WiFi on Singapore Airlines varies depending on how long you want internet access for.¹ Keep in mind that you may not be charged in AUD, and depending on your card provider, you could face foreign transaction or currency conversion fees.

On Singapore Airlines you can’t purchase WiFi before the flight; it’s only available to buy on the flight, once the inflight WiFi is available.

How to connect to Singapore Airlines WiFi

To connect to the Singapore Airlines WiFi, you need to select the KrisWorld network then the WiFi portal should automatically launch.¹ If it doesn’t, open your browser and go to kw.sq.com.

You’ll then need to choose between “Complimentary Access” and “Purchase a Price Plan”. If you have complimentary access you’ll need to enter your information, while purchasing a plan requires you to select and pay for the plan you want.

How many devices can I connect at one time?

The number of devices depends on the aircraft and fare class. In general, these are the device limits for customers with complimentary WiFi access:¹

Speed and Coverage

Singapore Airlines WiFi is available on supported aircraft when the plane is above 10,000 feet in altitude, which is usually around 15 to 30 minutes into the flight, until about 15 to 30 minutes before landing.¹

The speed can vary depending on factors like weather conditions, number of users and satellite switching, so they do advise you to avoid data-intensive activities like online gaming or transferring large files.

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