Personal Finance Bank accounts

How to close a Virgin Money account in the UK?

Gert Svaiko

04.08.23 (updated more than 1 year ago)

Read time 3 minutes

There are lots of current accounts out there, and many UK banks and money apps to choose from. So it’s understandable if you want to switch banks from time to time, to take advantage of a good deal or find a better fit for your needs.

If you’re a Virgin Money customer but are thinking of leaving, read on.

We’ve put together a helpful guide on how to close a Virgin Money account in the UK. This includes simple steps to take online, in a branch, over the phone or by post.

We’ll also show you an alternative, for when you’re ready for a new account. Open a Wise account online and you’ll have powerful multi-currency features at your fingertips. With Wise, you can manage your money in multiple currencies, send worldwide for low fees and much more. Your money is always safeguarded and you’ll also get dedicated support when sending large amount transfers.

Learn more about the Wise account

Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees.

How to close Virgin Money current and savings accounts online?

The easiest way to close a Virgin Money account is online. You can do it through your online banking, whether you have a Virgin Money savings account or current account.

Here are the steps to follow:

Go to the Virgin Money website and sign in to your online banking
On the main dashboard, click the ‘More’ button on the top-right of the menu bar
Scroll down the menu and click ‘Close an account’ from the ‘Account services’ section
You’ll be taken to a new page, which explains what you need to do before closing your account. This includes transferring your balance to a new account, repaying anything you owe and redeeming any cashback you’ve earned. Make sure you’ve done all of these before proceeding.
On the account closure request page, click ‘continue’
Complete the online form with your personal details, and follow the on-screen instructions.
Check the details and submit your request. You should receive a confirmation email from the bank.

If you’d prefer, you can also just go straight to the Virgin Money account closure request form here.

Other ways to close an account with Virgin Money

There are other ways you can close an account with Virgin Money. You can do it over the phone, in a branch or by post. Here are the details you need to know for each method.

Telephone banking

Call Virgin Money customer services on 0800 121 7365 to discuss the closure of your account. This number is available Monday to Saturday, from 7am to 9pm.¹

In branch

Prefer to close your account in person? You can simply pop into a Virgin Money branch, and there’s no need to book an appointment (although you may have to wait if it’s busy). Find your nearest Virgin Money store here.

By post

You can write to Virgin Money at its registered postal address: 30 St Vincent Place, Glasgow, G1 2HL.

However, it’s not the recommended method for closing an account. It’s likely to take a long time for your letter to reach the right person and be acted upon. So, you could be best using one of the other methods above.

How long does it take to close a Virgin Money account?

Virgin Money doesn’t say how long it takes to close an account, but the speediest is likely to be completing the online form. You can do this in just a few minutes, and submit instantly. The bank will let you know in its confirmation email how long you can expect the process to take.

Wise – Money for here, there and everywhere

Ready for a new account? You can open a Wise account online in just a few clicks, and you can start managing your money in multiple currencies (including in British pounds). You can send payments worldwide for low fees and mid-market exchange rates, and receive it for free in some of the major currencies. Your money is always safeguarded and you’ll also get dedicated support when sending large amount transfers.

There’s even a Wise card for spending abroad (and in the UK), where your pounds are automatically converted to the local currency at a fair rate. There are no foreign transaction fees, just a tiny conversion fee - or it’s free if you already have the foreign currency in your Wise account.

Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees.

And that’s everything you need to know about Virgin Money and how to close a savings account or current account with the bank.

The easiest way is online, by filling in a short online form. But it’s good to know there are other methods available, if you prefer to speak to someone to start the process.

Sources used:

Virgin Money - Contact - Current Accounts

Sources last checked on date: 30-Jul-2023

*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.