EasyJet flight cancellation and refund from France: everything you need to know

How do EasyJet's cancellation and refund policies work in France? This article explains the airline's terms and conditions and helps you determine if you’re eligible for a refund.

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Can I cancel a booking with EasyJet?

Cancelling an EasyJet ticket is possible within 24 hours of purchase, though fees may apply. After this period, refunds are no longer available.

However, you can modify your booking in the ‘Your bookings’ section.

To do this, log in using the email address and password you used at the time of purchase, then select the relevant flight.

You will be able to:

• Change your name or correct spelling mistakes.
• Change the time, date, or destination of your flight.
• Add a baggage allowance.
• Change your seat.

Please note that spelling mistakes and titles of civility can be corrected free of charge. Other changes are usually subject to a fee, unless included in your fare.¹

Conditions for obtaining a refund with EasyJet

Refund following your booking

If you cancel your booking within 24 hours, you can receive a refund, but cancellation fees apply: €59 (online) or €66 (via customer service).¹

Flight cancellation

If your flight is cancelled by EasyJet, you may be entitled to compensation or a refund EXCEPT if:¹

• The cancellation occurs 2 weeks or more before departure.
• You are informed of the cancellation between 2 weeks and 7 days before departure AND an alternative flight departing no more than 2 hours before the original flight and arriving no more than 4 hours later has been offered.
• You are informed of the cancellation less than 7 days before departure AND an alternative flight departing no more than 1 hour before and arriving no more than 2 hours later has been offered.
• The cancellation is due to a force majeure event.

Flight delay

In the event of a delay, your rights depend on the length of the delay and the flight distance. For significant delays, you may be entitled to compensation, assistance, or a refund.

Certain delay thresholds automatically grant rights, except in cases of extraordinary circumstances such as extreme weather, security issues, or air traffic control decisions.¹

Serious illness

EasyJet only processes refund requests for serious illnesses—those that limit daily activities and prevent travel.

If this applies to you, you must complete the medical declaration form and attach it to the online contact page.

What compensation is available for cancellations or delays with EasyJet?

Delay or cancellation: compensation

If your flight is delayed by more than 3 hours (or 2 hours for distances under 1,500 km) or cancelled, you are entitled to compensation such as:

• Meals and refreshments depending on the waiting period.
• Hotel accommodation and transfers to/from the airport if necessary.
• Two phone calls, or telex, fax, or emails.

Cancellation: financial compensation

If EasyJet cancels your flight, you may be eligible for financial compensation in addition to your refund.

The compensation amounts are:

• €250 for all flights under 1,500 km.
• €400 for flights under 1,500 km within the EU OR between 1,500 km and 3,000 km.
• €600 for flights of 3,500 km or more.

The refund may be reduced by half if EasyJet offers an alternative flight arriving no later than:

• 2 hours after the original arrival time (for flights under 1,500 km).
• 3 hours after the original arrival time (for European flights between 1,500 km and 3,500 km).
• 4 hours after the original arrival time for longer flights.

How to get expenses reimbursed?

To claim reimbursement for expenses, follow these steps:

• Check that your cancelled flight entitles you to reimbursement.
• Go to the expense reimbursement form.
• Enter your booking and flight number, date, reason for claim, and departure/arrival airports.
• Provide your contact details: surname, first name, country, email, and phone number.
• Enter your bank details (IBAN) (debit card / EUR currency).
• List the passengers’ names.
• Detail the expenses to be reimbursed and attach corresponding receipts.
• Confirm your request.

Can I get airport taxes refunded by EasyJet?

Yes, EasyJet refunds airport taxes (also called “government taxes”) in case of cancellation.

To request a refund for certain airport taxes, contact customer service.¹

EasyJet: How do I get a refund?

With EasyJet, refund and compensation requests can be made via the following forms:

• Refund for a cancelled flight: Your bookings.
• Reimbursement for expenses: Form.

EasyJet’s customer service team can also assist you.

If you have a question, contact the airline via its contact form.

Reduce your foreign spending with Wise

When travelling abroad from France, it could be a good idea to limit the use of your traditional French bank card, as bank fees and exchange rate mark-ups can increase your costs.

For better control, consider using the Wise account: it lets you spend and transfer money at the mid-market exchange rate without hidden mark-ups.

The Wise card, linked to this account, allows you to pay with no fees if you hold the transaction currency in your account (and if no conversion is needed).

You can also make up to 2 withdrawals per month, totalling €200, without fees.

With Wise, you get a flexible payment solution that’s generally more competitive than traditional banks for international spending.

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This article is a translation of the original article published in French and was translated within 365 days of publication. While the content has been translated for accessibility, the data and sources referenced have not been updated since the original publication date.