Wise Balance+ Account Program Agreement
Effective Date: March 4, 2026.
1. This Program Agreement
1.1 This supplemental agreement (the “Program Agreement”) provides users with important information regarding the Balance+ Account (the “Program”) offered to certain individuals and businesses with a Wise Account profile address and certified tax residency in Canada (excluding the Province of Quebec) (“Customers”). The Program is available to new and existing Customers who elect to participate (“Participants”). Participants will be eligible to earn a yield on the balance of the Canadian Dollars (“CAD”), United States Dollars (“USD”), Great British Pounds (“GBP”), and Euros (“EUR”) (collectively, “Approved Currencies”) held in their Wise Account.
1.2 This Program Agreement refers to and incorporates by reference additional documents (the "Additional Documents"), which also apply to your use of our services, including:
(a) Our Customer Agreement, which defines the terms and conditions on which we provide our services to you;
(b) Our Privacy Policy, which sets out the terms on which we process any personal data we collect about you, or that you provide to us. By using our services, you consent to such processing, and you promise that all data provided by you is accurate;
(c) Our Cookie Policy, which sets out information about the "cookies" on the Wise Website (“Website”); and
(d) Our Acceptable Use Policy, which sets out the permitted and prohibited uses of our services.
The definitions of capitalized terms are defined in parenthesis within this Agreement or the Additional Documents.
1.3 By visiting our Website or using the Program (including downloading and using the Wise App (“App”), or using our services via the API, a social media or other platform or other authorised third party), you confirm that you accept and agree to this Program Agreement in its most current form as posted on our Website, App or by an API Partner. If you do not agree, you must not use our Program.
1.4 In case of any discrepancies between this Program Agreement and the Additional Documents or information we provide on our Website or App or via an API Partner, what is stated in this Program Agreement shall prevail.
1.5 Pilot Program. The Program is currently being offered in a Beta testing phase. The Program is only being offered to certain Participants who meet specific eligibility criteria as determined by Wise, in its sole discretion. You acknowledge that the Program is still under development and is being provided “AS IS”. Wise reserves the right to: (i) modify, suspend, or terminate the Program or your access to it at any time; (ii) limit the Participants or Approved Currencies; and (iii) change the features, yields, or Approved Currencies during the Beta testing phase.
2. The Program
2.1 Program Overview. The Program offers Participants the opportunity to have the balance of their Approved Currencies held in their Wise Account (“Funds”) swept into an interest-bearing account (each, an “Account”) at one or more participating banks (“Bank”) that will hold and pay a yield on the swept funds. Accounts held by Wise with participating Banks are not protected by CDIC insurance. To be eligible for the Program, you allow and agree that Funds will be held at a Bank in one or more Accounts. Accounts are held at Banks by Wise Payments Canada Inc for the benefit of Participants.
2.2 Wise is a payment service provider registered with the Bank of Canada under the Retail Payments Activities Act and a Financial Transactions and Reports Analysis Centre of Canada registered money services business. The Program is not intended to be a long-term investment option, checking or savings account, investment contract or security. Wise is not a bank. Registration with the Bank of Canada does not imply endorsement of Wise by the Bank of Canada.
2.3 Participants will be able to access, add, and withdraw funds held in Accounts via your Wise Account. Any requests for information regarding the Program shall be directed to Wise, and not to a Bank. Please see Section 3 of this Program Agreement for Wise’s contact information. You may also obtain information about your balance on our Website and through the App. Wise does not require that Customers maintain or establish a certain minimum balance in their Wise Account in order to be eligible for participation in the Program.
2.4 Program Description. The balance of Approved Currencies in your Wise Account that you designate will be swept, typically within one (1) business day, after receipt (not including federal holidays, or publicly observed holidays in Ontario), into one or more Accounts.
2.5 Enrollment. Once enrolled in the Program, you can contact Wise via our Help Center if you wish to withdraw from the Program or to cancel your Wise Account. You can also opt-out of the Program through your Wise Account via the App or our Website.
2.6 Statements. Participants will receive monthly statements detailing the opening and closing balances and yield earned for the relevant period. The statements will be available through your Wise Account via our Website and App. You will not receive individual confirmations for each sweep into and from an Account, nor will your account statement separately reflect the yield paid by each Bank on your deposits.
2.7 Money Movements. Upon acceptance of the Program Agreement, all existing and future funds in Approved Currencies added to your Wise Account will be eligible to earn a yield through the Program. Your Wise Account will be fully transactional, which means you can continue to send and spend funds at your own discretion. Please refer to our Customer Agreement for information on limits.
2.8 Setoff. If funds are needed to cover a debit in your Wise Account at the end of a business day (such as to cover a withdrawal, transfer or the conversion of funds to currency other than Approved Currencies), your funds will be automatically swept out of the Account and used to cover these transactions.
2.9 Yield. The Account will earn a yield. Wise will pay a variable yield, in its discretion, to Participants in accordance with the yield stated on the balance screen in the Mobile App or on our Website. Yield compounds daily and is paid monthly, typically within the first five (5) business days of the month. The amount that a Participant earns will be paid directly into that Participant’s Wise Account. The minimum monthly yield payment amount is $0.01. All Participants will receive the same yield.
The yield paid on Funds in the Accounts are variable, which may be adjusted from time to time by Wise, in its sole discretion. Except are required by applicable law, yields and methods of yield calculation are subject to change at any time without prior notice to you. The yield paid with respect to Accounts at a Bank may be higher or lower than those available to Participants depositing funds with those Bank(s) directly or other depository institutions in comparable accounts. You should compare the terms, yield, minimums, limits, and other features of this Program with other accounts available.
2.10 Participating Bank(s). Wise will distribute funds across Banks in its sole discretion, and Participants will not be able to select which Banks their funds are placed with. Participants will not have an account with the Bank(s), and you will not be able to directly withdraw or add funds to the Account(s). You may only access your funds through your Wise Account.
2.11 Changes to the Program Agreement. Except as noted in Section 1.5, any material changes to the Program Agreement will be communicated to customers within a reasonable timeframe and in accordance with applicable law. Material changes include, but are not limited to yield changes for the Program and/or the method in which funds are swept and calculated for purposes of determining yield for Participants.
3. Tax Information
3.1 To be eligible to open and maintain Funds in an Account with us, you must be a Canadian tax resident with a permanent Canadian address. We are required by the Income Tax Act to collect your Social Insurance Number (SIN) for individuals, Business Number for business entities, and other required tax information, when you enroll in the Program to fulfill information reporting obligation. The provision of this tax information is a mandatory condition of participation in the Program. Wise reserves the right to close the accounts of any user who ceases to be a Canadian tax resident.
3.2 For most users, earned yield on Funds in an Account will be taxed as income in the year it is received for Canadian tax purposes. Wise will issue you the appropriate tax form annually, where applicable, based on the self-certified information you have provided to us. By accepting this Agreement, you provide your consent to receive all tax-related reporting and information returns electronically. If you need a paper copy, please contact Wise.
3.3 You are responsible for ensuring your account details remain accurate. You must notify Wise within 30 days of any changes to your personal or business’ information, such as name, address or tax identification number to ensure your tax information is updated immediately. Failure to provide timely updates may result in reporting errors or account suspension. Wise is not a tax advisor, and you should consult with a qualified tax advisor to determine the tax consequences of participating in the Program.
4. Consent
4.1 Customer Consent. By accepting the Program Agreement, you consent and hereby agree to receive communications related to the Program electronically (“Communications”). Communications include legal or regulatory disclosures or documents, statements, notifications concerning changes to fees, yields, or other items mentioned in this Program Agreement, and any other confirmation, notice or information that we are required to provide you by law in writing. This consent applies to you and your participation in the Program when you enroll.
4.2 Technical Resources. You confirm that you have access to equipment through which you can access www.wise.com (the Website), the App, and your Wise Account, and which you can use to receive, read, and retain documents sent by email or posted to our Website or in the App.
4.3 Electronic Signatures. Certain Communications, documents, or screens that we may provide or present in connection with the Program may require your signature and will be presented to you electronically. You consent that when you agree to a document electronically, your agreement will be captured and your electronic signature shall be legally binding.
4.4 Revoking Consent. This is an entirely electronic product and by agreeing to these terms and conditions you consent to all communication and tax statements being electronically delivered to you. If you wish to receive a paper copy, you will not be able to participate in this product. We may choose to send you certain documents in paper rather than in electronic form. You should continue to review all paper communications that we send you. Please ensure that you keep your primary mailing address up to date. If we send you paper documents, it will have no impact on your paperless enrollment.
5. Questions and Complaints
All questions regarding the Program and/or your Wise Account, along with any complaints or concerns regarding unauthorized activity, should be directed to Wise and not to the Bank(s). If you have a question or complaint regarding the Program, please send an email through our Help Center. Please note that e-mail communications will not necessarily be secure; accordingly you should not include card information or other sensitive information in your e-mail correspondence with us.
Some features of this Program are in beta phase and may not be available to all customers.