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How do I get help from Wise?

The fastest way to get help is to first check our Help Centre — most answers are already here.

Most common topics

  • How long will my transfer take?

  • How do I make a complaint?

  • How does Wise verify my address?

If you can't find an answer, the best way to contact us is by logging in. This way, we know who you are and can give you faster, more personalised support.


If you can log in

  1. Click the Help or ? button on our website or in the app

  2. This takes you to our smart Help Centre. It will suggest articles that might solve your issue

  3. If you still need help, choose the Contact us option to see the best ways to get in touch, like email or chat

Can't log in?

The quickest way to get support is through our dedicated troubleshooting flow.

This flow has step-by-step troubleshooting on how to log in to your account. If that doesn’t solve it, you can contact us at the end.

Call Wise by phone

For the best experience, we recommend logging in first. This helps us direct you to the right regional team and phone number.

If you're in the US and can't log in, you can call Wise on our toll-free number: +1 888 501 4041.

If you're outside the US, you can talk to us by clicking here.

Note that our phone lines are open 24/7. Please be aware that your phone provider may charge you for the call.

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