You can only have one personal Wise account, and one business profile for each of your businesses. If you've accidentally created a duplicate, we'll need to close it to keep your money safe and comply with regulations.
Don't worry — we'll help you get access to the right account and make sure you don't lose any money in the process.
I already have a duplicate account. What should I do?
The best thing to do is contact Wise Support and let us handle the closure. This helps avoid any issues with your money or information.
When you contact us, please let our team know the email addresses for both accounts, and which one you'd like to keep using.
How can I avoid creating a duplicate account?
Most duplicate accounts are created by accident when you can't log in to your original account.
If you forgot your password, reset your password.
If you no longer use the email address connected to your account, see how you can change your email address.
How do I add a business account to my personal account?
You can have multiple business accounts, but they must all be linked to your single personal Wise account.
To add a business account:
Log in to your personal account on the web or app
Click on your name in the top right corner (web) or your profile picture in the top left corner (app)
Select Open a business account and follow the instructions.
Good to know:
Your money is safe. If you have money in a duplicate account that we close, we'll automatically send it to your other Wise account balance, or refund it to the bank account it came from.
Transaction history can't be merged. We can't move your transaction history from the duplicate account to your main one. If you need these records, make sure to download your statements before we close the account.
If you’ve given us your CPF number, you can’t deactivate the other account to make a new one. Instead, try resetting your password or changing your email to get access to your account.