You can replace a lost, stolen, or damaged Wise card, or cancel a card you no longer need, directly from the Wise app or website.
How to replace your card
You can order a new card for a small replacement fee.
Go to the Card tab on the website or app
Select the card you want to replace
Choose the Replace card option
Follow the on-screen instructions
You’ll be asked to choose a reason for the replacement. Please select one of the following options:
I lost my card: Freeze your card to protect your account. This is temporary. If you find your card, you can unfreeze it
My card was stolen: We’ll permanently cancel your card to prevent anyone from using it. You won't be able to reactivate it
My card isn't working: Your current physical card will continue to work for online payments and mobile wallets (like Apple Pay or Google Pay). Keep in mind that replacing your physical card won't affect your digital one. You can still keep using it until you activate the new card
Once you confirm your address, your new card will be on its way.
What's the fee for replacing your card?
We charge a small fee to replace your card. You can check the exact fee for your region on our pricing page.
There's no fee if:
Your card is expiring within 6 months
Your card was damaged when it arrived
Your card never arrived
The card has been stolen and you have a police report to send over
Delivery times
Delivery times depend on your region and are estimates in working days. Working days are Monday to Friday, and don't include weekends or public holidays.
| Country / Region | Delivery Times |
|---|---|
| Australia | 7-14 days |
| Brazil | within 5 days |
| Canada | Within 14 days |
| EEA | Within 14 days |
| Japan | 7-10 days |
| Malaysia | 3-5 days |
| New Zealand | 7-10 days |
| Philippines | 5-7 days |
| Singapore | 3 days |
| UK | 2-6 days |
| US | 14-21 days |
Check what to do if the delivery date has passed
What happens when your card expires?
You’ll need to order a new card from your Wise account, under the Cards tab. We don’t automatically send a new one to you.
How to cancel your Wise card
To cancel your physical Wise card, you'll need to get in touch with us.