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Someone may have access to my Wise account

If you've noticed anything unusual, such as transfers that you didn't make, logins from unknown devices, you can’t access your account — or if your phone or device is lost or stolen, it's important to act quickly. 


What are the next steps? 

Step 1 — Secure your account, if you can still log in

  1. Log out of all devices: Select your profile icon or initials → Settings → Security and privacy → Select Log out everywhere. 

  2. When logging back in:

  • Change your password to a strong and unique one

  • Confirm two-step verification (2FA) is enabled and updated

Step 2 — Contact us immediately

Use the link above to call or start a chat right away. We’ll suspend your account and cards immediately and escalate your case to our specialists.

Can't call or chat?

Contact us from the email connected to your Wise account. Include as much detail as possible.

Don't have access to your Wise-connected email?

You can still contact us using any email address. Please include:

  • Your full name and date of birth

  • The email address and phone number linked to your account

  • A photo of yourself holding your ID and a paper showing “Wise + today’s date” next to your face (use the ‘upload files’ field). 


If your device was lost or stolen

Follow this guide here to secure it, then notify your mobile provider.


Learn how to protect yourself from phishing

  • Is the website you’re logging into really Wise 

  • Watch out for phishing


I have issues with my Wise card payment only

For issues with card payments that don't involve your account security, such as a lost or stolen card, or unrecognised transactions — and you don’t suspect that someone accessed your account — report it here.

Include a receipt, and as much information as you can. Screenshots are always helpful.

  • I need to report a fraudulent card payment

  • I don't recognise a subscription on my Wise card

  • I didn't get what I paid for with my Wise card


I made the payment myself, but it’s a scam

If you think you’ve made a transfer to a scammer, report it here. Make sure to be logged in before clicking the link. Check this page for more details. 

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